Our clients and their projects aren't seen as just a single job, but as an opportunity to form a lasting partnership.
How will we continue to diversify and invest into our future and stability? Uphold and manage a key set of very important goals:
Consistency on deliverables & never stop striving to get better!
Growing a healthy culture internally affords a stable base to cultivate and maintain meaningful relationships within our industry & community.
Manage measurable controls of risk taking endeavors.
Elements was formed around a simple challenge to serve a customer base that had specific needs that they were not able to facilitate due to their volume of work. Providing renovation services, Elements earned opportunities with some of the largest hospitality companies in the world. Legal to work in over 34 states, and Canada, Elements quickly expanded its physical footprint while engaging in increasingly more involved scopes and into hotels and senior living niches.
The industry of hospitality is a relational one. The word hospitality itself is by definition a genuine, welcoming, service oriented term used in conjunction with caring for people and relationships. This quickly became fundamental to expanding on our approach. First, create an internal culture that we hire people who have common passions and afford them professional respect to be themselves while still engaged in a driven, accountable and disciplined team. Second, build relationships with clients that genuinely value not only what we do but also appreciate the increasingly more advantageous position we are both in when trust and relationship are formed.
As trust and relationships matured with several new partner clients, it became evident these partnerships needed definition. What does it mean to partner? Why? To the customer it has meant many things beyond the renovation itself … first and foremost the relationship needed to be sincere and serve both ways. True service meant we must earn their trust and listen to them. In doing so, we learned our customers valued … consistency in project teams (“people they’ve worked with before”), access to our design team, procurement services, access to the benefits of having decades of relationships with vendors, budgeting services, schedule planning, due diligence in delving into problem areas, and creativity and experience in value engineering to name some of the most common. Beyond the relational aspects and trust, to Elements partnership meant … we ask in return for visibility into future projects, respect for our professional knowledge and experience, and reciprocation by being afforded the opportunity and time to accountably bid on most projects.
What better legacy can we write than one where we are known by our clients to be good people that provide a good value and are ones that can be trusted. By being transparent, showing humility and remaining true to our purpose we can accomplish just about anything.
Step 1: Build and maintain a cohesive leadership team. Step 2: Create Clarity, purpose, and intellectual alignment to what a healthy culture is and maintain a team of people around it. Step 3: Regularly communicate and model healthy culture in all the company does. Step 4: Reinforce clarity over and over.
We are a general contracting company specializing first in remodeling and renovation. We strive to exceed expectations in delivering to our customers projects that are within budget, on time project schedules, little to no impacts & superior quality.